Chapter II
Career evidence across technical, operational and regulated roles.
My career spans information security operations, technical support, business analysis, commercial administration, customer-sensitive services and NHS workflow support.
The private-sector bridge between Pramerica and Optum remains central: access governance, service operations, hardware lifecycle and cross-functional delivery under pressure.
Core Record
Steady growth in scope, trust and governance responsibility.
Pramerica Systems (2012–2016): information security operations with access management, role-based controls, recertification, ISO-aligned governance and audit-ready documentation, including Office 365 transition support.
Optum (2016–2019): senior technical support across hardware product portfolios, ServiceNow and Ariba exceptions, and close liaison with Engineering, Security, ISO teams, vendors and executive offices.
Optum (2019–2022): business analyst and associate technical support work covering procurement, logistics, forecasting and lifecycle control, including operational delivery through Brexit transition and pandemic remote-working deployment.
South West Truck & Van / Motability Operations (2022–2024): commercial administration, purchase orders, logistics, compliance records, lease administration and customer-sensitive case handling.
North Bristol NHS Trust (2024–present): regulated healthcare workflow support with confidential records, reporting, governance documentation and operational liaison across busy services.
Across these roles, the consistent evidence is practical coordination, careful records, system and supplier liaison, regulated information handling, and the ability to keep operational work moving under pressure.
Continue Reading
Next sections.
Profile · Method · Workbench · Timeline · CV · About · Contact